Job Details

Job Title

Posted: 12/07/2022


Store Support Center, TX
1221 S. Belt Line Rd
Dallas, TX 75220


The Director/Sr Director of Infrastructure + Operations will lead the IT teams that support network and server infrastructure for both corporate and field locations.

The Director/Senior Director, Infrastructure + Operations will plan, design, and direct all operational activities of the IT Operations department, as well as provide direction and support for IT solutions that enhance mission-critical business operations. The Director/Senior Director, Infrastructure + Operations will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

You will be an outstanding Digital Product Owner if you:
Have a solid understanding and technical knowledge of current network and client operating systems, hardware, protocols, and standards, such as Windows OS, cloud platforms like O365 and Azure, Cisco networking devices.
Experience with systems design and development from business requirements analysis through to day-to-day management.
Demonstrated experience in developing business processes, managing staff, budgeting, and/or overseeing business office operations.
Demonstrated ability to apply IT in solving business problems.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated, self-directed, and attentive to detail.
Extensive experience working in a team-oriented, collaborative environment.
Excellent written, oral, and interpersonal communication skills.

Day in the life…
Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.
Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
Develop bid requirements for all hardware and software upgrades, review submitted bids for compliance with stated requirements, and makes the appropriate award.
Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.

Non-traditional office work environment. We have games in the lobby, a billiard table in the break room, and we get everyone together for “Parties on the Patio” where we relax and catch up over ice cold “refreshments”.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We work hard, play hard and have FUN!
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Dave and Buster's is proud to be an Equal Opportunity and e-Verify Employer where required by law.